Information

Phone Number: +234 814 056 5669 (whatsapp)
Email: orders@flowglowfashion.com, flowglowfashion@gmail.com

Hours of Operation

Mon-Fri: 10am-6pm
Sat: 10-6pm
Sun: Closed

Order Processing

All items are processed and dispatched within 2-4 working days. Once shipped most local orders take anywhere from 1-3 business days to arrive. International shipping delivery times may vary between 1-2 weeks depending on location.

 

Domestic Shipping

Delivery within Lagos takes 1-3 working days while deliveries outside Lagos but within Nigeria takes 3-5 working days.

 

International Shipping

All international orders are fulfilled by DHL so they are trackable. Delivery time for international orders is 5-7 working days after order placement.

Express shipping is available upon request. Email orders@flowglowfashion.com

Returns:

Item(s) are subject to RETURN/EXCHANGE/REFUND if FlowGlow Fashion receives the item/s within:

Timeline:

  • 3 business days from date of delivery for orders placed within Lagos 
  • 5 business days from date of delivery for orders placed within Nigeria but outside Lagos
  • 10 business days from the date of delivery for orders shipped outside Nigeria
  • The item(s) MUST  physically be in our possession within the above time frame for the item to qualify for an exchange or refund.  There are no exceptions to this rule.

Process:

  • Refunds are issued minus the cost of shipping via the same channel the item(s) were paid for e.g Cards, PayPal or Bank Transfer.
  • The customer will be responsible for shipping costs for returning an item. Shipping costs are non-refundable. If your refund is approved the cost of return shipping will be deducted from your refund. Return shipping cost is the same cost as the initial shipping.
  • SALE items or items bought with a discount code will NOT eligible for a refund or exchange regardless of circumstance. ONLY FULL PRICE items qualify for a refund or exchange.
  • In the case of an exchange, the customer is required to pay for any further delivery fee required.

Product Condition:

  • FlowGlow Fashion reserves the right to reject returns sent beyond the return period limit.
  • Items must be in an unused condition (unworn, unwashed, with the tags still attached and original packaging). FREE GIFTS MUST BE RETURNED ALSO.

Please kindly check that style, length, size, and colour are in line with what you want before placing your order. Please refer to our SIZE GUIDE if in doubt or contact us.

We also offer exchanges on wrong or defective items.

Please note that returns aren’t possible for international orders at this time.

Sale items can not be returned.

Pay before delivery. To ensure that we offer our customers a safe and easy transaction platform, we’ve chosen gateways that suit our customers from all over the world. They include;

– Credit / Debit Cards
– PAYPAL
– Bank Transfer​

CUSTOMER CARE

Welcome to FlowGlow Fashion.​

We hope your experience here is extremely satisfactory​

Every item in our shop is individually designed and handmade, due to this no two items are exactly the same but are very close to the photos shown on the site. This also aids in adding individuality to each product.​

We appreciate your support and time taken to explore our site,
Happy shopping and God bless​.

PRIVACY & SAFETY

FlowGlow Fashion respects your privacy and will never sell or give away your name, email, or address. All information provided is used by FlowGlow Fashion only.

We use third-party banking to verify customer’s payments and a confirmation e-mail is sent out immediately after completion of purchase.

IN GENERAL

Access to and use of this Website and the products and services available through this Website (collectively, the Services) are subject to the following terms, conditions, and notices (the Terms of Service). By using the Services, you are agreeing to all of the Terms of Service (TOS), as may be updated by us from time to time. We may modify the TOS from time to time. Please read the TOS and check back often. If you do not agree to any change to the TOS then you must immediately stop using the Site. Any changes made after you have placed an order will not affect that order unless we are required to make the change by law. You should check this page regularly to take notice of any changes we may have made to the Terms of Service.

Access to this Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. We will not be liable if for any reason this Website is unavailable at any time or for any period. From time to time, we may restrict access to some parts of or this entire Website.

We reserve the right to only accept orders from those over 18 however.

Personal identification information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, subscribe to the newsletter, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

Web browser cookies

Our Site may use “cookies” to enhance User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. Users may choose to set their web browser to refuse cookies or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

How we use collected information

FlowGlow Fashion may collect and use Users personal information for the following purposes:

– To improve customer service
Information you provide helps us respond to your customer service requests and support needs more efficiently.

– To personalize user experience
We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.

– To improve our Site
We may use feedback you provide to improve our products and services.

– To process payments
We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.

– To send periodic emails

We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.
How we protect your information

We adopt appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Sensitive and private data exchange between the Site and its Users happens over an SSL secured communication channel and is encrypted and protected with digital signatures. Our Site is also in compliance with PCI vulnerability standards in order to create as secure of an environment as possible for Users.

Sharing your personal information

We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above. We may use third-party service providers to help us operate our business and the Site or administer activities on our behalfs, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.

Advertising

Ads appearing on our site may be delivered to Users by advertising partners, who may set cookies. These cookies allow the ad server to recognize your computer each time they send you an online advertisement to compile non-personal identification information about you or others who use your computer. This information allows ad networks to, among other things, deliver targeted advertisements that they believe will be of most interest to you. This privacy policy does not cover the use of cookies by any advertisers.

Google Adsense

Some of the ads may be served by Google. Google’s use of the DART cookie enables it to serve ads to Users based on their visit to our Site and other sites on the Internet. DART uses “non personally identifiable information” and does NOT track personal information about you, such as your name, email address, physical address, etc. You may opt-out of the use of the DART cookie by visiting the Google ad and content network privacy policy at http://www.google.com/privacy_ads.html

Changes to this privacy policy

FlowGlowFashion has the discretion to update this privacy policy at any time. When we do, we will send you an email. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms

By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.